Customer Interactions
Every conversation handled by the AI voice agent or escalated to customer care.
| Date / Time | Customer | Intent | Language | AI / Human | Duration | Outcome | Freshservice | Action |
|---|---|---|---|---|---|---|---|---|
| 28 Aug 2026, 10:42 AM | Michelle Tan | Order Status | English | AI Resolved | 02:42 | Resolved | — | View detail |
| 28 Aug 2026, 10:18 AM | Amanda Lim | Exchange & Returns⚠ Human Escalation | English | Human Escalated | 05:21 | Resolved | FS-10842 | View detail |
| 28 Aug 2026, 09:52 AM | Rachel Wong | Damaged Product | Mandarin | Freshservice Created | 04:15 | Follow-up | FS-10831 | View detail |
| 28 Aug 2026, 09:31 AM | Unknown Caller | Ring Sizing⚠ Unresolved⚠ No Knowledge Found⚠ Human Escalation | English | Human Escalated | 03:48 | Unresolved | — | View detail |
| 28 Aug 2026, 09:04 AM | Unknown Caller | Boutique Location | Mandarin | AI Resolved | 01:12 | Resolved | — | View detail |
| 27 Aug 2026, 04:22 PM | Michelle Tan | Promotion Enquiry | English | AI Resolved | 02:05 | Resolved | — | View detail |
| 27 Aug 2026, 02:11 PM | Amanda Lim | Shipping & Delivery | English | AI Resolved | 01:54 | Resolved | — | View detail |
| 27 Aug 2026, 11:36 AM | Rachel Wong | Gold Rate Enquiry⚠ Human Escalation | Mandarin | Human Escalated | 06:02 | Follow-up | FS-10820 | View detail |
Showing 8 of 8 interactions