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Call #GH-260827-10375
Customer enquired about gold savings scheme rates and requested a representative for account-specific details.
Status: Human Escalated
Date
27 Aug 2026, 11:36 AM
Customer
Rachel Wong
Language
Mandarin
Duration
06:02
Intent
Gold Rate Enquiry
Freshservice
FS-10820
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Gold Rate Enquiry
Brevo Customer Lookup
Customer identified
Twilio Human Handover
Account-specific request
AI Summary
- Intent
- Gold Rate Enquiry
- Outcome
- Follow-up
- Customer Action Required
- Boutique advisor to follow up on gold savings balance.
- Human Escalation
- Yes
- Freshservice Ticket
- FS-10820
⚠ Human Escalation
Call Recording
Recording and transcription retained per policy
00:00
06:02
Recording & transcription enabled
Conversation
Customer and AI voice agent, with system actions inline
Customer · 11:36:08
我想知道今天的金价和我的储金余额。
AI Agent · 11:36:18
今日金价我可以为您提供，账户余额需要由客服人员为您核实。我为您转接可以吗？
Customer · 11:36:25
好的。