Freshservice Cases
Every case here was raised from a customer voice call — either automatically by the AI agent or by a representative.
Created Today
12
Open
7
Pending Customer
3
Resolved This Week
41
| Case | Subject | Customer | Category | Channel | Priority | Status | Created |
|---|---|---|---|---|---|---|---|
| FS-10842 | Ring Exchange Assistance | Amanda Lim | Exchange & Returns | AI Voice Call | Normal | Open | 28 Aug 2026, 10:24 AM |
| FS-10831 | Loose stone on pendant | Rachel Wong | Damaged Product | AI Voice Call | High | In Progress | 28 Aug 2026, 09:53 AM |
| FS-10820 | Gold savings balance verification | Rachel Wong | Account Enquiry | AI Voice Call | Normal | Pending Customer | 27 Aug 2026, 11:42 AM |
| FS-10814 | Delayed delivery follow-up | Michelle Tan | Shipping & Delivery | AI Voice Call | Normal | Resolved | 26 Aug 2026, 03:12 PM |