Call #GH-260828-10465
Customer asked whether a Celestial collection ring can be resized after purchase. No sufficiently relevant approved knowledge was found and the call was escalated.
Date
28 Aug 2026, 09:31 AM
Customer
Unknown Caller
Language
English
Duration
03:48
Intent
Ring Sizing
Freshservice
Not required
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Ring Sizing
Knowledge Base Searched
No approved match above threshold
Twilio Human Handover
Routed to customer care
AI Summary
- Intent
- Ring Sizing
- Outcome
- Unresolved
- Customer Action Required
- Knowledge Base article required for Celestial ring resizing.
- Human Escalation
- Yes
- Freshservice Ticket
- Not Required
Call Recording
Recording and transcription retained per policy
Conversation
Customer and AI voice agent, with system actions inline
Customer · 09:31:12
Can my Celestial ring be resized after purchase?
AI Agent · 09:31:16
Let me check our customer care information for you.
- ⚠ No sufficiently relevant approved knowledge found09:31:19
AI Agent · 09:31:23
I'd like to connect you with our customer care team so they can advise you accurately.