Back to interactions
Call #GH-260828-10458
Customer asked for the nearest boutique and opening hours. Answered from approved knowledge.
Status: AI Resolved
Date
28 Aug 2026, 09:04 AM
Customer
Unknown Caller
Language
Mandarin
Duration
01:12
Intent
Boutique Location
Freshservice
Not required
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Boutique Location
Knowledge Base Search
Boutique Directory & Opening Hours
LLM Response Generated
Nearest boutique provided
Resolved by AI
No escalation required
AI Summary
- Intent
- Boutique Location
- Outcome
- Resolved
- Customer Action Required
- None.
- Human Escalation
- No
- Freshservice Ticket
- Not Required
Call Recording
Recording and transcription retained per policy
00:00
01:12
Recording & transcription enabled
Conversation
Customer and AI voice agent, with system actions inline
Customer · 09:04:03
请问乌节路附近有分店吗？
AI Agent · 09:04:11
有的。我们在 ION Orchard 四楼设有专卖店，营业时间为每天上午十一点至晚上九点。