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Call #GH-260827-10388
Customer asked about international delivery timelines. Answered from approved knowledge.
Status: AI Resolved
Date
27 Aug 2026, 02:11 PM
Customer
Amanda Lim
Language
English
Duration
01:54
Intent
Shipping & Delivery
Freshservice
Not required
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Shipping & Delivery
Knowledge Base Search
International Delivery
Resolved by AI
No escalation required
AI Summary
- Intent
- Shipping & Delivery
- Outcome
- Resolved
- Customer Action Required
- None.
- Human Escalation
- No
- Freshservice Ticket
- Not Required
Call Recording
Recording and transcription retained per policy
00:00
01:54
Recording & transcription enabled
Conversation
Customer and AI voice agent, with system actions inline
Customer · 14:11:22
How long does delivery to Malaysia take?
AI Agent · 14:11:29
International orders to Malaysia are typically delivered within five to seven working days after dispatch.