Call #GH-260828-10482
Customer enquired about the delivery timing of order GH45892. Order details were retrieved and the customer was informed of the expected delivery window.
Date
28 Aug 2026, 10:42 AM
Customer
Michelle Tan
Language
English
Duration
02:42
Intent
Order Status
Freshservice
Not required
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Order Status
Customer Identified
Brevo ✓
Knowledge / Customer Data Retrieved
Order GH45892
LLM Response Generated
Delivery window confirmed
Resolved by AI
No escalation required
AI Summary
- Intent
- Order Status
- Outcome
- Resolved
- Customer Action Required
- No further action required.
- Human Escalation
- No
- Freshservice Ticket
- Not Required
Call Recording
Recording and transcription retained per policy
Conversation
Customer and AI voice agent, with system actions inline
Customer · 10:42:04
Hi, I'd like to check when my order will arrive.
AI Agent · 10:42:09
Certainly. May I confirm your order number?
Customer · 10:42:15
GH45892.
AI Agent · 10:42:18
Thank you. Let me check that for you.
- ✓ Customer identified in Brevo10:42:19
- ✓ Order information retrieved10:42:21
AI Agent · 10:42:26
Your order is currently being prepared and is expected to be delivered within the next two working days.
Customer · 10:42:38
Perfect, thank you.