Call #GH-260828-10471
Customer reported a loose stone on a pendant purchased in June. Details and photographs were requested and a service case was created for after-sales inspection.
Date
28 Aug 2026, 09:52 AM
Customer
Rachel Wong
Language
Mandarin
Duration
04:15
Intent
Damaged Product
Freshservice
FS-10831
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Damaged Product
Required Information Gathered
Purchase date, item, issue
Freshservice Ticket Created
FS-10831
Confirmation to Customer
Reference provided
AI Summary
- Intent
- Damaged Product
- Outcome
- Follow-up
- Customer Action Required
- After-sales team to contact customer within one working day.
- Human Escalation
- No
- Freshservice Ticket
- FS-10831
Call Recording
Recording and transcription retained per policy
Conversation
Customer and AI voice agent, with system actions inline
Customer · 09:52:07
我六月买的吊坠，石头松了。
AI Agent · 09:52:14
很抱歉听到这个情况。请问您方便提供订单号码和购买日期吗？我会为您安排售后检查。
Customer · 09:52:29
订单号是 GH44120，六月十二号买的。
- ✓ Freshservice case FS-10831 created09:53:02
AI Agent · 09:53:06
已为您登记服务个案，参考编号 FS-10831。我们的售后团队会在一个工作日内与您联系。