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Call #GH-260827-10402
Customer asked about the current bridal promotion. Approved promotion knowledge was provided.
Status: AI Resolved
Date
27 Aug 2026, 04:22 PM
Customer
Michelle Tan
Language
English
Duration
02:05
Intent
Promotion Enquiry
Freshservice
Not required
AI Intent Journey
Every step the voice agent took on this call
Customer Enquiry
Inbound call via Twilio Voice AI
Intent Classified
Promotion Enquiry
Knowledge Base Search
Current Promotions
Resolved by AI
No escalation required
AI Summary
- Intent
- Promotion Enquiry
- Outcome
- Resolved
- Customer Action Required
- None.
- Human Escalation
- No
- Freshservice Ticket
- Not Required
Call Recording
Recording and transcription retained per policy
00:00
02:05
Recording & transcription enabled
Conversation
Customer and AI voice agent, with system actions inline
Customer · 16:22:10
Is the bridal promotion still running this month?
AI Agent · 16:22:16
Yes, the bridal set promotion runs until the end of this month at all boutiques and online.