AI Knowledge Base

Eligible items purchased online may be exchanged within 14 days of delivery, provided the item is unworn, in its original condition and accompanied by the original receipt and packaging. Customised, engraved and promotional items are not eligible for exchange. Exchanges may be arranged at any Goldheart boutique or by contacting customer care.

Goldheart uses Asian ring sizing. Customers may request a complimentary ring sizer at any boutique, or measure the internal diameter of an existing ring and refer to the published conversion chart. Boutique advisors can measure ring size in store at no charge.

Local orders are delivered within two to three working days. International orders are delivered within five to seven working days after dispatch. Delivery timelines exclude weekends, public holidays and customs clearance delays.

Goldheart boutiques operate daily from 11:00 to 21:00, subject to mall operating hours. The full boutique directory, including ION Orchard, Jurong Point, Tampines Mall and Nex, is maintained by retail operations.

Goldheart accepts major credit cards, PayNow, and selected instalment plans for online and boutique purchases. Instalment eligibility depends on the issuing bank and minimum spend.

Complimentary cleaning and inspection is available at any boutique for Goldheart pieces. Repairs, stone tightening and re-plating are quoted case by case following inspection.

Members may view purchase history and reward balances through their online account. Account-specific balances must be verified by a customer service representative.

Celestial collection rings with a continuous pavé band cannot be resized. Customers may exchange for a different size within the exchange eligibility period, subject to stock availability.